Remote Support

Modern Services by Bizerba –

Your reliable partner

Here for you, even from afar

More information

3 tools, 1 goal: Avoid on-site appointments

Prevent possible on-site appointments, save additional costs and guarantee the availability of your systems more quickly – especially in difficult times.

Your first contact person

From retail scales to dynamic checkweighers, from logistics labelling systems to vertical slicers: our remote support is suitable for every Bizerba solution worldwide and in every situation. Fast, cost-effective and tailored to your unique needs, the Bizerba remote support package can be implemented quickly and easily and is simple to use. It helps you to secure your processes even in challenging times.

Rectify faults without loss of time

If a fault occurs, call our service hotline. The hotline can be reached up to 24/7, depending on the individual contract. The Remote Support Center can then begin troubleshooting without having to plan an on-site appointment in advance and, of course, without travel costs. Our contract customers benefit from preferential treatment and special conditions.

Remote diagnosis by our specialist team

The necessary information about the solution installed at your site is securely stored in our system and is available to the Remote Support Center. The specially trained experts quickly get an idea of the situation by telephone, remote access or Augmented Services App. Once this is done, the technicians will either guide you step by step through the troubleshooting process or take action themselves via remote access.

Send us a request

And we will create your individual solution package

Company *

Name *

Post Code or City *

Email *

Phone *

Country

Message *

Please enter your URL!

I hereby agree that Bizerba SE & Co. KG is allowed to use, in particular store and transfer to the extent as mentioned below, all contact information details (in particular name, company name, address, e-mail address) for communication in connection therewith until I exercise my right of withdrawal.

We take the protection of your personal data very seriously. This also includes the storage and processing as well as the transfer of personal data. Please, also see our data privacy statement. Any other use of your personal data, requests or other information or the transfer to third parties other than mentioned in this policy will only be made with your prior consent. Personal data will only be disclosed for the purpose of forwarding inquiries to relevant places and areas of our affiliated companies or sales partners of the Bizerba SE & Co. KG, as part of order data processing to service providers, by virtue of statutory provisions or within the framework of authorities entitled to receive information as required by law.